Frequently Asked Questions
Question: I’m experiencing difficulties placing an on line order and checking out
Answer:
- Ensure you are using the address your card is registered to in "Your Details" you will be asked further along for the address you wish the voucher to be posted too.
- If this fails, please contact us, 01522 790 340, we will be able to create a voucher sale over the phone, take payment and arrange postage
Question: How do I print my e mail voucher?
Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Can be mailed 1st class in an A5 branded envelope £5.45
- Can be mailed 1st class in a gift voucher box £8.45
Question: Can I have a VAT receipt for my purchase?
Answer: A VAT receipt will be issued as part of your confirmation of order.
Question: I’ve received my voucher and there is a mistake on it can I get it amended?
Answer: Yes please do contact us, we can amend or re issue a voucher
Question: I’ve lost my voucher can I still make a booking?
Answer: Vouchers can be retrieved from the system and re issued, but please do contact us as this is soley at the discretion of the manager on duty at the time of the query
Question: Can I extend or refund my voucher?
Answer: Unfortunately vouchers cannot be extended or refunded
Question: I have only part used my voucher, can I carry forward the balance?
Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction
Question: How do I redeem my voucher?
Answer: Prior booking is essential please contact us on the following: 01522 790340 or e mail enquiries@washingboroughhall.com. Please then bring your voucher with you and hand to one of the team on arrival.